Encouraging a Strong SFF Response Rate

Student Feedback Forms (SFFs) are an important way for Temple students to share how their learning experiences can be improved. Higher response rates ensure feedback represents the full class, giving instructors and departments stronger evidence for teaching effectiveness, curriculum improvement, and student engagement.

What can instructors do to encourage a strong response rate?

Communicate the Value of Feedback

Students are more likely to participate when they understand that their input makes a difference.

  • Explain how SFF results are used.
    • Tell students that SFFs help you adjust your teaching and inform departmental improvements.
  • Give examples of change. 
    • Example: “Last semester, my SFFs said I should make better use of Canvas for this course. This semester, I’ve posted lecture slides and notes online.”
  • Show that feedback is taken seriously.
    • Mention that both instructors and Temple University leadership review feedback to strengthen teaching and learning across the university.
  • Reassure students about confidentiality. Emphasize that SFFs are confidential, no identifying information is linked to responses, and that results are only released after final grades are submitted.
Announce and Remind Often
  • Frequent, friendly reminders drive participation.
  • Announce in class and on Canvas when SFFs open and when they close (they close at 8 a.m. ET on the final day).
  • Post the SFF link: https://sff.temple.edu
  • Schedule Canvas announcements or messages in advance so reminders go out automatically.
    • Sample message:
      • “Please complete your SFFs this semester at sff.temple.edu. Your feedback helps me plan for future semesters. The form only takes a few minutes and is open until [date] at 8 a.m. ET.”
Make Completion Easy
  • Dedicate a few minutes of class time to complete SFFs at the start of class. Response rates rise when time is provided.
  • Demonstrate how to log in and access the SFF portal.
  • Display a QR code or short link on your slides.
  • Remind students they can complete SFFs on any device (computer, tablet, or phone.)
Share Examples of Constructive Feedback

Take a few minutes to discuss what kind of feedback is most useful and how it helps you improve your teaching. Students appreciate knowing how to provide thoughtful, actionable input.

Use Incentives Responsibly
  • Research shows that non-grade incentives can encourage participation.
    • Acceptable options include:
      • Setting a class-wide response rate goal (e.g., 80%, 90%, or 100%).
      • Offering small, non-academic treats (e.g., candy or snacks) when a goal is reached.
  • Avoid linking incentives to grades or extra credit.
Sample In-Class Script (30–60 seconds)

​​​​​When encouraging students to complete their SFFs at the start of class, try reciting a script:

  • Sample script:
    • “The Temple Student Feedback Form/SFF is now open. It’s completely confidential, and I don’t see results until grades are in. Your feedback helps me understand what’s working and what to improve. For example, students last semester mentioned (insert common theme) so I’ve added (improvement). Please take five minutes now or after class to complete the SFF. You can access it at sff.temple.edu or with this QR code.”
Track and Share Response Rates
  • You can view your course response rates anytime at sff.temple.edu or on the SFF Admin Panel.
  • Share progress updates with your class to encourage participation (e.g., “We’re at 65%—let’s try to hit 80%!”).

How does the Office of Institutional Research and Assessment (IRA) encourage strong response rates?

IRA will send reminders to students who have not completed their SFFs, as well as instructors. SFF Liaisons at schools/colleges are expected to remind students and instructors of SFFs for short duration, early term, or other select parts of the term. In addition to email reminders, efforts to increase response rates from IRA will include:

  • Emails to students and instructors
  • Social media
  • Reminders throughout campus
  • Poster(s) in high traffic areas
  • Ads in Computer Labs

The full schedule of email reminders can be found here.